Our policy lasts 7 days if the item is damaged during delivery (dead on arrival). If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging; otherwise, it is not eligible for a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Contact us via email (email@example.com) with the subject of "Apply for Refund" and tell us what’s wrong with the product. In email, please provide:
- Order Date
- Order Number
Customer Service will contact you shortly through email. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In some cases, the customer may need to be responsible for the administrative charge in refund process such as wrong delivery address, etc. in case-by-case basis. The administrative charge may be charged by the corresponding payment gateway and / or Shopify.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com or whatsapp 5742 1833 and send your item to:
or contact our customer service firstname.lastname@example.org or whatsapp 5742 1833 to exchange the product in Lai Chi Kok MTR Station in person.
To return your product, you should mail your product to SF Express Centre:
or contact our customer service email@example.com or whatsapp 5742 1833 to pick up the returned product in Lai Chi Kok MTR Station in person.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.