常見問題 / FAQ
貨運 / Delivery
運送國家地區 / Countries
運送地區包括香港、澳門，其他國家地區暫時沒有計劃
Only Hong Kong, Macau, no plan for other countries.
運送方式 / Delivery Methods
香港地區
- 順豐速運
- 免運費
澳門地區
- 順豐速運
- 免運費
Hong Kong
- SF Express
- Free Delivery
Macau
- SF Express
- Free Delivery
運貨時間 / Delivery Time
貨運時間可分作兩部份：
處理時間 - 接到訂單後，本店會驗證訂單、貨品質量檢查及包裝，這大約需要一日至二日時間。如果是免運費訂單，發貨需要會長一點，一般是1至4個工作天。
運送時間 - 一般1至3日，海外貨運會需時多1-7天。
The time frame for order delivery is divided into two parts:
Processing time - Order verification, quality check and packaging, which takes 1 to 2 day. For free shipping orders, they require 1 to 4 working days being passed to courier service.
Shipping Time - normally takes 1–3 days, oversea delivery may need additional 1 to 7 days.
順豐站、順豐智能櫃 / SF Express Centre, SF Express EF Locker
可以選擇派送至順豐站或智能櫃，只要在運送地址上填上相關編號及地址。
Please fill the code and address of SF Express Centre / EF Locker in shipping address, if you want to deliver order to SF Express Centre / EF Locker.
付款方式 / Payment
信用卡 / Credit Card
信用卡經Shopify或者Paypal支付網關，支援Visa、Master及Apple Pay付款
Credit Card through Shopify or Paypal Payment Gateway, support Visa, Master and Apple Pay payment.
銀行過戶 / Bank Transfer
銀行：香港上海匯豐銀行有限公司
銀行編號：004
戶口名稱：HYGGE SWEET HOME
戶口號碼：747-112795-838
請於12小時內完成交易，超過12小時未能完成交易，本店有權取消訂單。
Bank: HONG KONG AND SHANGHAI BANKING CORPORATION LIMITED
Bank Code: 004
Account Name：HYGGE SWEET HOME
Account Number：747-112795-838
Please complete the transaction within 12 hours; otherwise Hygge Sweet Home has right to cancel the order.
轉數快 / FPS
請付款至以下電郵地址：
order@hyggesweethome.com
請於12小時內完成交易，超過12小時未能完成交易，本店有權取消訂單。
Please pay through FPS to the following email address:
order@hyggesweethome.com
Please complete the transaction within 12 hours; otherwise Hygge Sweet Home has right to cancel the order.
貨品退回 / Return Item
請參考個退貨政策。
Please refer to Return Policy.
退貨程序 / Return Process
請去退貨處理網頁。
Please refer to Return Item page.
一般貨品常見資訊
有現貨嗎?
本店並沒有預購服務。
所有產品都是現貨發售。
如果產品缺貨，在網店上並不能購買。
如產品只剩一件，但結帳時是二件或以上，是不能結帳，結帳時會顯示錯誤信息。
貨品的原產地
在產品頁上都有資品原產地資料。
本店貨品主要原產地有台灣、日本、中國、香港、越南、泰國。
貨品相片與實物 / Photo and Real Product
顏色
所有相片有用修圖軟件調節過，而不同的螢光幕會將顏色表現得有點不同，主要是因為不同的設定。無論拍攝時的燈光、修圖時的螢幕設定、修圖後狀態及觀賞時螢幕設定，也會對相片的顏色有不同程度的影響，因此顧客在相片中所看見的顏色都可能會與實物有輕微差別。
質料與材料
因部份產品所用的材料關系，令每件貨品有點不一樣，如木材、黃銅、陶瓷等等的材料。木材及陶瓷會有不同深淺的顏色各不同的紋理。黃銅會有它的獨特性，有些產品是特別獎黃銅部份造成老舊感覺，是它的特色，並非次品。
Colour
All the photos are retouched by software and various types of computers and monitors demonstrate same pictures slightly different due to different settings. Apart from computer settings of customers, lighting settings of taking photos, computer settings of the photographer for retouching and the result of the retouch affect the colour of photos. Therefore, the actual colour of the products and the photos may have differences.
Texture and Material
Part of the products may have different colour depth and texture because of their material such as wood, brass and ceramic. For wood and ceramic, their products may have different depth of colours and texture. For brass, their products have unique character, some of them look like antique in purpose but not damage.